Terms of Use


This website is operated by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. Reference to ‘we’, ‘us’, ‘our’ is to Allianz Global Assistance. Please read this legal notice carefully before consulting this website.

The purpose of this notice is to define the conditions under which we make our internet website www.allianz-assistance.com.au available to users and the conditions under which users may have access to and use the website. Your access to and use of this website constitutes your agreement to these Terms of Use. We reserve the right to modify or update these Terms of Use at any time. Do not use the website if you do not agree with these terms of use.

Use of content

This website is available for information purposes only. The posting of content and access to the website do not represent, either explicitly or implicitly, any provision of services or products by us. The content on the website may be updated and amended from time to time.

Copyright and trademarks

Unless otherwise stated, all content and design on this website is protected by copyright with all rights reserved. All rights to the site content, the pages, and the arrangement are owned by Allianz Global Assistance and its related bodies corporate. Other than as permitted by applicable copyright legislation, you are prohibited from copying, modifying, displaying, distributing, transmitting, storing, printing, redelivering through the use of "framing" technology, publishing, selling, licensing, creating derivative works or using any content, trademark or logo for any purpose without the prior written approval of Allianz Global Assistance.

The Allianz, Worldcare, OSHC Worldcare and Educover trademarks, service marks and logos are the registered marks of Allianz Global Assistance and/or its related bodies corporate and we reserve all rights in relation to them.

The Allianz trademark, service mark and logo are the registered marks of the Allianz group. The Worldcare, OSHC Worldcare and Educover trademark, service mark and logo are the registered marks of Allianz Global Assistance. All rights are reserved.


All content on this website, including, but not limited to, graphics, text and hyperlinks or references to other sites, is subject to alteration without prior notice and is provided "as is" and to the maximum extent permitted by law, without warranty of any kind, express or implied, including, but not limited to, implied warranties of fitness for a particular purpose, non-infringement and freedom from computer viruses or other harmful components.

We do not warrant the adequacy, accuracy, reliability or completeness of any information on this website and expressly disclaim any liability for errors or omissions therein to the maximum extent permitted by law.

We do not warrant that the functions of the website will be uninterrupted and/or error-free, that defects will be corrected or that the website or the servers that make them available are free from computer viruses or other harmful components.


To the maximum extent permitted by law, we expressly disclaim any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of or in any way connected with your accessing or using or inability to access or use the website or your reliance on its content, or any failure of performance, interruption, defect, delay in transmission, computer viruses or other harmful components, or line or system failure associated with the website, regardless of our knowledge thereof.

Hyperlinks to or from other sites and referenced websites

For your convenience certain hyperlinks or referenced websites in this website may take you to third parties' websites, which generally are recognised by their top level domain name. Their content has not been investigated or analysed by us, we do not endorse, control or approve any such websites and we do not warrant the adequacy, accuracy, reliability or completeness of any information on these websites. We do not provide any warranty for any aspect of those websites and expressly disclaim any liability for any and all of their content.

By accessing this website, you also agree to abide by the proprietary guidelines applicable to any website accessed or hyperlinked through this website. Unless you have our express written consent, you must not create or maintain any link from another website to this website.


These Terms of Use are subject to the laws of Queensland, Australia and any dispute relating to this website or to these Terms of Use must be brought before the courts of Queensland.

In the event that any provision of these terms is held to be unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced with an enforceable provision that comes close to the intention underlying the unenforceable provision.


We take our responsibilities regarding privacy of visitor information very seriously. This Privacy Statement is applicable to any information given by you via this website which identifies you ("Personal Information") and explains how we use Personal Information about our customers and how we protect their privacy.

We believe that an individual's Personal Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality. It is important to us that our customers are confident that their Personal Information will be treated with the necessary degree of privacy. Our aim is to ensure that our customer information is handled in a responsible and reliable manner.

We will only collect personal data for the purposes you approve of and only to the extent necessary for that purpose. There are only two possible ways that we collect information from you on this website:

  • If you send an enquiry to us via our Contact Us page, we will forward your message to either an internal department or external partner in order to resolve your enquiry or request. Your information will not be used for any other purpose other than to meet your specified need;
  • If you send us feedback via the website’s feedback forms, this information will be passed to the appropriate internal team or external partner to satisfy the nature of your enquiry. This information will not be stored or used for any other purpose;
  • We do not share your data with third parties or affiliates unless it is required to resolve an issue that you have raised with the third party or affiliate in question.

Our use of "cookies"

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.

We do not use cookies of this nature on this website and your use of the website will not result in any additional information being stored on your computer without you requiring it to be stored.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.

© Allianz Global Assistance 2012. All Rights Reserved.