Please notify Allianz Global Assistance OSHC immediately on 1800 651 349 if you are admitted for hospital treatment.
If you are not in a medical emergency situation, the first point of contact is a general practitioner (GP) or local health/medical centre.
You can access many services at your local health centre. Some of the services available are:
- General medicine: physical check-ups, pathology (blood tests), skin checks, nutrition advice, support in quitting smoking, blood pressure monitoring
- Assessment and treatment of health problems and injuries
- First aid services as needed
- Simple diagnostic screenings: many tests available - some include urine pregnancy test, urinalysis, blood pressure readings, blood sugar testing
- Women's health: contraceptive advice, pap smears, sexual health screening, pregnancy testing and advice, breast examination
- Men's health: sexual health screening, prostate checks
- Health counselling: including health problem counselling and personal problem counselling
- Referrals to specialist services
It is necessary for you to make an appointment to see your doctor
In order to minimise your medical expenses, it is recommended that you attend a medical centre or GP that direct bills Allianz Global Assistance OSHC. You can find your closest direct billing medical provider by logging into the Students section of the OSHC website.
You simply have to show your valid Allianz Global Assistance OSHC membership card, a valid photo ID and the bill for the covered portion of your service will be sent directly to us. If you wish to see another doctor, a list of doctors' names, locations and phone numbers can be found by searching online. You may be required to pay the bill, and submit a claim to us in order to get your benefit.
Accident and Emergency Treatment
Every public hospital has a 24-hour Emergency and Casualty department where you may seek help after hours and during weekends. If you attend an outpatient, emergency or casualty department you may need to wait a long time to see a doctor at a public hospital unless of course it is an emergency.
Patients with the most urgent and serious problems are seen and treated first. You should only use these services in an emergency situation.
People waiting in emergency are assessed and treated according to the seriousness of their medical condition. The patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition you may be required to wait to see a doctor.
If you have been referred to hospital to undergo treatment, you must contact Allianz Global Assistance OSHC immediately on 1800 651 349. You will need to provide us with the details of your treatment and hospital stay. We will then be able to confirm your cover and assist you with making arrangements for payment to the hospital.
Generally, Allianz Global Assistance OSHC covers the cost of your stay and treatment as an inpatient in a shared ward of a public hospital. As a public patient, your doctors will be nominated by the hospital. After you are discharged from hospital, your care will be carried out in either the out-patient clinic, one of the hospital specialist's private rooms or you will be referred to your local general practitioner.
You may choose to be treated in a private hospital. Allianz Global Assistance OSHC will contribute benefits towards treatment and shared ward accommodation. If you are a private patient, OSHC will cover 100% of the Medicare Benefits Schedule (MBS) fee for services provided by doctors (including surgeon’s and anaesthetists), pathologists or radiologists while in hospital. In a private hospital, you may have a large medical gap fee that is not covered by your OSHC policy.
Specialists and Private Health Services
After your initial consultation with your doctor, if you require more specialist care or treatment, your doctor will refer you to a specialist doctor.